How ATM Outsourcing Works
Dolphin Debit offers ATM network management services that help reduce capital costs, control operating expenses and relieve the burden of regulatory compliance. Watch our video to find out how Dolphin Debit and ATM outsourcing can work for you.
Outsourcing ATM management to Dolphin Debit not only saves time and money, it leaves you free to focus on running your business and keeping customers satisfied. With Dolphin Debit as your one point of contact and accountability, you’ll never have to worry about your equipment being out of date or out of cash.
Yes. Customers/members of Dolphin Debit’s clients enjoy surcharge-free access to participating Dolphin ATM Alliance machines, including convenient ATM access at many Murphy/Walmart stores.
Yes. If your ATMs are already part of an existing surcharge-free network, Dolphin Debit will make sure your ATMs remain in the network.
Small-to-medium sized financial institutions do not operate enough ATMs to generate economies of scale. Dolphin Debit operates ATMs for hundreds of financial institutions and employs a team of ATM experts, which creates operational efficiencies and cost savings for our clients.
Yes. Dolphin Debit will provide a customized solution to meet your needs, whether the ATMs are located at your branch or off-premise. Our goal is to help drive costs down and eliminate the headaches and hassles of ATM management, regardless of how many ATMs you outsource to us.
Dolphin Debit will purchase existing ATMs from financial institutions at current book value, and will be responsible for all future costs associated with compliance and regulatory upgrades.
In addition to using PCI-compliant PIN pads, fully encrypted point-to-point VPN communications, and various levels of security to prevent an attack at the ATM, Dolphin is implementing Terminal Security Software that will put ATMs on lockdown to prevent any software that is not part of the core ATM operating system from running.
Dolphin Debit provides service-level guarantees in its management contract, and Dolphin’s management team provides continuous updates to financial institution staff with respect to any issues affecting ATM performance. With Dolphin’s customized web portal, clients have access to real-time reporting online, allowing staff to view ATM status at all times and run a wide variety of transaction reports.
Yes, your financial institution will continue to provide vault cash for your ATMs, so your staff will continue to be involved in cash balancing. Dolphin Debit will manage cash forecasting, cash ordering and the responsibility for all costs associated with armored car services.
No, Dolphin Debit is responsible for all costs associated with ATM operations, including the costs of upgrading or replacing ATM equipment for compliance reasons.
Dolphin Debit is responsible for all services related to ATM operations, including ATM compliance, maintenance, armored car services, transaction processing, communications, cash management, ATM monitoring and technician dispatch.
Dolphin Debit can reduce ATM operating expenses by 30% and eliminate capital costs associated with purchasing and maintaining ATM equipment.