Facing a major capital investment to replace an aging ATM fleet, Envista Credit Union instead partnered with Dolphin Debit to manage the machines and free the credit union to devote its resources to more strategic priorities.
Envista CU, based in Topeka, Kansas, now has an all-new ATM fleet provided by Dolphin Debit, the full-service ATM management company.
With assets of $503 million and a membership of 44,178, Envista CU is the eighth largest credit union in Kansas. It has 10 branches that serve 16 counties in the Topeka and Hutchinson areas, and ATMs are a key part of its member service strategy.
As Christina Schmitt, Vice President of Operations for Envista CU, explained, “We consider ATMs very important” for 24/7 member access to their money. “It is both a convenience for members as well as a necessity, and there is an expectation for a financial institution to have ATMs.”
But managing those ATMs became a burden for Envista CU. The aging machines were experiencing a lot of downtime and the credit union needed a responsive ATM vendor.
In addition, Schmitt said, “Our biggest challenges were compliance and upgrades, specifically the cost and time associated with them. Prior to partnering with Dolphin Debit, our ATM fleet was outdated, and we were looking at replacing most of our ATMs. The time needed to navigate and manage a project like that was going to be a big challenge for us.“
Envista CU chose Dolphin Debit to take over the ATMs, and now has 11 new machines, one each at 10 branches and another at the Veterans Administration hospital in Topeka.
“We recognized we needed a change,” Schmitt explained. “Member service is one of our top priorities, and we knew that if we were going to be able to focus on that and other strategic goals, we needed to find a solution for our ATMs. Now we don’t have to worry about upgrades or compliance, and we know our costs since there aren’t any hidden fees or extra charges.”
Schmitt said Dolphin Debit’s ATM changeover was smooth, painless, and took only about a day and a half.
“Aging ATMs and the prospect of major replacement projects continue to be huge motivators for credit unions to turn over management of their fleets to us,” noted Gary Walston, CEO of Dolphin Debit. “And then they go on to enjoy all the other benefits of outsourced management as well.”