MyUSA Credit Union found itself in a tough spot when the ATM management partner it had worked with for many years went out of business. At about the same time, the credit union was facing a looming and costly ATM upgrade. Thankfully for MyUSA, Dolphin Debit was there to keep the fleet operating.
MyUSA Credit Union, based in Middletown, Ohio, with roots going back 90 years, serves six populous counties in southwestern Ohio between Dayton and Cincinnati. The credit union, with more than 18,000 members and assets of $355 million, serves its members through eight branches – each with an ATM – and two standalone ATMs.
At the time that MyUSA was faced with finding a new management partner for its fleet, it wasn’t very familiar with Dolphin Debit, noted Kendrick Walker, Vice President of Marketing for the Credit Union. It quickly learned more as it vetted Dolphin and other management companies. What the credit union learned, through feedback from Dolphin clients, helped persuade MyUSA to partner with Dolphin.
“It was not only the positive word of mouth, but we were impressed by the speed to market that Dolphin could deliver,” Walker said. That is one of Dolphin Debit’s strengths, and it was an important factor for MyUSA with the soon-to-be-required upgrade lying ahead.
Consistent service and minimal downtime are important to MyUSA, Walker said, and Dolphin is definitely delivering in that department.
“Service consistency is very important to our members and to the credit union, because we had experienced some downtime problems in the past,” Walker noted. “Our members expect our ATMs to be available so that they always have a convenient way to access their money, and Dolphin is doing an excellent job making sure the members are happy and we are happy.”
“MyUSA Credit Union was facing a difficult ATM situation when they reached out to us, but Dolphin specializes in getting clients out of tough spots,” said Joe Woods, Senior Vice President of Marketing and Partnerships for Dolphin Debit. “We are glad that they chose us as their fleet management partner.”