Banks in Virginia and Louisiana are among the newest clients for Dolphin Debit, the full-service ATM management company.
Blue Grass Valley Bank, with offices in Monterey and Blue Grass, Virginia, and Bank of Zachary, headquartered in Zachary, Louisiana, have opted to get out of dealing with ATMs on their own by partnering with Dolphin Debit.
At Blue Grass Valley Bank, the move has already improved operations.
“It was a huge burden getting the security company to service the machine when needed and it didn’t receive regular patches and security updates,” said Tina Blagg, the bank’s CEO. “With ever-changing security and Windows updates, it was time to look into outsourcing so we could provide an updated machine with no worries to our customers.”
The timing was good, Blagg said, because the new and improved ATM Dolphin Debit provided has gotten a workout during the Covid-19 disruption. The bank encouraged people to use the machine to limit personal contact and it has gotten heavy usage.
Bank of Zachary started with a single Dolphin Debit ATM, at its new location in Watson, Louisiana. Based on what they have seen so far, the bank will move its other ATMs over to Dolphin Debit once contracts expire on those, said Kathryn Richard, Professional Development Trainer at Bank of Zachary.
“This was our first time outsourcing an ATM,” Richard said. “The struggles we have faced with multiple hardware and software updates, including Windows 10, along with daily issues on our other machines, have been very frustrating.”
In addition, Richard said, the surcharge-free ATM network that Dolphin Debit offers was a big factor in the bank’s decision to outsource.
“Marketing screens are offered through our other ATM provider, but at a hefty cost,” Richard noted. “Dolphin Debit offers up to six screens that rotate on the ATM free of charge. But ultimately, Bank of Zachary’s decision to switch to Dolphin Debit came down to what was best for our customers – a large network of ATMs to utilize.”
“Banks of all sizes are seeing the benefits of exiting the ATM business and shifting the management burdens to us,” said Gary Walston, CEO of Dolphin Debit. “In just the past few weeks, five banks across the country have moved to Dolphin Debit, and that’s a trend we expect to continue.”