HOUSTON, September 12, 2023 – After decades of managing its ATM fleet in-house, Mazuma Credit Union has partnered with Dolphin Debit, circumventing a sizable capital investment while creating opportunities for increased member engagement at branch locations.
Dolphin Debit, the full-service ATM management company, now manages 20 ATMs for the Kansas City-based credit union, which has assets of more than $970 million and more than 73,000 Members.
Mazuma, celebrating 75 years of service in 2023, began as a credit union for federal employees before expanding to provide a full range of financial products and services to its Kansas City community. The credit union is community chartered in the five-county, two-state Kansas City metro area.
The organization decided to look into outsourced ATM management after experiencing persistent service problems with its previous ATM vendor. Also, a significant portion of its fleet was reaching the end of its operational life, explained Tim Scheer, Vice President of Retail Operations for Mazuma.
Most of the Mazuma ATM fleet is at the credit union’s 12 branches, and at some busy branches there are as many as three machines. Dolphin replaced all of them with new ATMs.
“What Dolphin offered sounded like something we were ready for,” Scheer said. “Turning management of our ATM fleet over to them meant giving time back to our branch personnel so they can better focus on building relationships with our Members.”
Mazuma did consider other vendors as well but said the biggest factor in Dolphin Debit’s favor was its complementary culture.
“From the start, they felt like a real partner,” Scheer noted. “They are so focused on ATM service and they understand, like we do, the importance of keeping that fleet available at all times.”