Four credit unions in the Mid-Atlantic region have moved management of their ATMs over to Dolphin Debit, the full-service ATM management company.
The four credit unions, ranging in size from $15.7 million in assets to $88.8 million, have made the recent move to Dolphin. Three of the four are in the ATM Cinch program, Dolphin Debit’s
partnership with CU24. The credit unions are:
Prime Care CU, Norfolk, Virginia, with 5,439 members and $21.2 million in assets
Mosaic FCU, Harrisonburg, Virginia, with 4,218 members and $15.7 million in assets
Thiokol Elkton FCU, Elkton, Maryland, with 1,859 members and $21.7 million in assets
Department of Labor FCU, Washington, D.C., with 7,340 members and $88.8 million in assets
The Department of Labor Federal Credit Union is a good example of a Dolphin Debit client that made the decision to outsource its ATM management. It has four ATMs – soon adding a fifth – and it turned management of those ATMs over to Dolphin Debit so it could avoid the hassles of maintenance issues and the challenges of software upgrades.
“Now we can concentrate on our members and not ATM issues,” said Joan Moran, CEO of the Department of Labor CU. She noted that since working with Dolphin, any ATM problems are
quickly resolved.
“Many smaller credit unions with only a few ATMs often don’t think of handing management over to an outside provider,” explained Gary Walston, co-founder of Dolphin Debit. “The truth is, there are maintenance and upgrade and other issues at play whether you have one ATM or 15. For any size credit union, it comes down to whether resources are better devoted to serving members or to dealing with the ATMs. That’s why we see credit unions turn to us for relief.”