Two southeastern Pennsylvania credit unions have moved management of their ATM machines to Dolphin Debit, the full-service ATM management company.
Benchmark Federal Credit Union, based in Chester County, and Inspire Federal Credit Union, based in Bucks County, are the latest credit unions to partner with Dolphin Debit and free themselves from the daily responsibilities of operating their ATM fleets.
Dolphin manages all four of Benchmark FCU’s ATMs, which are located at three branches and at a major business office site. President and CEO Daniel J. Machon Jr. said the main reasons for the move to Dolphin were compliance and to eliminate the time that employees spent managing the machines.
“It was less expensive to outsource, and for us our ATMs were approaching their end of life. To remain compliant, we would have had to purchase new machines,” Machon said. “We chose Dolphin Debit because of their pricing and their service commitment. And the references I spoke to gave them high marks.”
Dolphin Debit also manages four ATMs for Inspire FCU, including one at a new branch opening in October. President and CEO James Merrill explained why Inspire chose Dolphin:
“Our decision was mainly driven by a cost analysis and the ongoing investment in maintenance and compliance,” Merrill said. “It was an easy decision for us, as it was clearly more cost-effective.”
For Benchmark, compliance was the top priority, Machon said, although the credit union welcomes the other benefits, such as cost savings, fewer management headaches, and improved member service. At Inspire FCU, Merrill said compliance as well as cost savings were top priorities, but Inspire is also enjoying the other benefits since moving to Dolphin.
“Compliance is always one of the key issues for credit unions when they reach a decision point about their ATMs,” observed Gary Walston, CEO of Dolphin Debit. “Turning all those responsibilities over to us relieves them of all future worries about remaining compliant. And then they gain all the other advantages as well.”